If you have already traveled to one of the affected countries, please refer to the "Procedures upon your return to Japan" and "Precautions" at the bottom of this page.

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Please be advised that access to our services will be partially or completely restricted, if a user travels to these countries and attempts to access our services.

List of countries where we cannot provide our services

* As of April 16, 2025

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• Afghanistan
• Albania
• Algeria
• Angola
• Belarus
• Bolivia
• Bosnia and Herzegovina
• Bulgaria
• Burkina Faso
• Burundi
• Cameroon
• Canada
• Cayman Islands
• Central African Republic
• China
• Colombia
• Congo (Kinshasa)
• Croatia
• Cuba
• Ecuador
• Ethiopia
• Guatemala
• Guinea
• Guinea-Bissau
• Haiti
• Hong Kong
• Iceland
• India
• Indonesia
• Iran
• Iraq
• Ivory Coast
• Jordan
• Kenya
• Laos
• Lebanon
• Libya
• Macao
• Malaysia
• Mali
• Moldova
• Monaco
• Montenegro
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nepal
• Nicaragua
• Niger
• Nigeria
• North Korea
• North Macedonia
• Oman
• Pakistan
• Palestinian Territory
• Panama
• Philippines
• Qatar
• Russia
• Saudi Arabia
• Serbia
• Somalia
• South Africa
• South Korea
• South Sudan
• Sudan
• Syria
• Tanzania
• Thailand
• Tunisia
• Turkey
• Ukraine
• United Arab Emirates
• United States
• United States Minor Outlying Islands
• Venezuela
• Viet Nam
• Yemen
• Zimbabwe

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* Country names are in accordance with ISO 3166-1.

Precautions

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The list of eligible countries will be updated as necessary, so please check back when you plan to travel abroad.

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We may send you a confirmation email based on your usage status. If you do not respond by the deadline, we may restrict your use of the service.

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If your account has been restricted, please contact us using one of the following methods to have your account reactivated.

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- Please enter your response to the "confirmation e-mail" sent by us and send it back to us.

- Contact us using the mail form at the bottom of this page under "お問い合わせはこちら”. Please log in to Coincheck when contacting us.

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Please note that the Coincheck app (iOS/Android) is only available in Japan and cannot be downloaded (including new and updated versions) outside of Japan.

Procedures upon returning to Japan

Please log in to your account again in Japan.

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(1) Log in to Coincheck and provide the following information

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Please log in to your Coincheck account in Japan and while logged in, contact us using the inquiry form and provide the following information.

Please select "If you return to Japan" for the type of inquiry.

Please provide the following information

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1. Name of destination country:
2. Length of stay: YYYY/MM-YYYY/MM
3. Purpose of trip (e.g. travel, work, study abroad, etc.):
4. Have you returned to Japan: Yes/No
5. Change in registered address: Yes/No

(2) If there is a change from the registered address

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If there is a change in your address, please use the following URL to change your registered information along with (1).

▼ Verify Identity ▼

https://coincheck.com/accounts/individual

• Click [Registration information (Edit)] to enable input.
• Please have your latest identification documents ready at hand.

* We may confirm your identity by mail when you return to your home country Japan.