If you have already traveled to one of the affected countries, please refer to the "Procedures upon your return to Japan" and "Precautions" at the bottom of this page.

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Please be advised that access to our services will be partially or completely restricted, if a user travels to these countries and attempts to access our services.

List of countries where we cannot provide our services

* As of September 4, 2025

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• Afghanistan
• Åland Islands
• Albania
• Algeria
• American Samoa
• Angola
• Antarctica
• Azerbaijan
• Bahamas, The
• Bangladesh
• Belarus
• Belize
• Benin
• Bhutan
• Bolivia (Plurinational State of)
• Bonaire, Sint Eustatius and Saba
• Bosnia and Herzegovina
• Bouvet Island
• Brazil
• British Indian Ocean Territory
• Bulgaria
• Burkina Faso
• Burundi
• Cabo Verde
• Cambodia
• Cameroon
• Canada
• Cayman Islands
• Central African Republic
• Chad
• China
• Christmas Island
• Cocos (Keeling) Islands
• Colombia
• Comoros
• Congo
• Congo, Democratic Republic of the
• Costa Rica
• Côte d'Ivoire
• Croatia
• Cuba
• Curaçao
• Djibouti
• Dominican Republic
• Ecuador
• El Salvador
• Equatorial Guinea
• Eritrea
• Eswatini (Swaziland)
• Ethiopia
• Falkland Islands (Malvinas)
• Faroe Islands
• French Polynesia
• French Southern Territories
• Gabon
• Gambia, The
• Gibraltar
• Guadeloupe
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Haiti
• Heard Island and McDonald Islands
• Holy See
• Honduras
• Hong Kong
• India
• Indonesia
• Iran, Islamic Republic of
• Iraq
• Isle of Man
• Israel
• Jamaica
• Kenya
• Korea, Democratic People's Republic of
• Korea, Republic of
• Kosovo
• Kuwait
• Kyrgyzstan
• Lao People's Democratic Republic
• Lebanon
• Lesotho
• Liberia
• Libya
• Macao
• Macedonia
• Madagascar
• Malawi
• Malaysia
• Mali
• Mauritania
• Mayotte
• Mexico
• Moldova, Republic of
• Monaco
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nepal
• New Caledonia
• Nicaragua
• Niger
• Nigeria
• Niue
• Norfolk Island
• Northern Mariana Islands
• Oman
• Pakistan
• Palestine, State of
• Panama
• Papua New Guinea
• Peru
• Philippines
• Pitcairn
• Qatar
• Russian Federation
• Rwanda
• Saint Barthélemy
• Saint Helena, Ascension and Tristan da Cunha
• Saint Kitts and Nevis
• Saint Martin (French part)
• Saint Pierre and Miquelon
• Saudi Arabia
• Senegal
• Serbia
• Sierra Leone
• Sint Maarten (Dutch part)
• Slovenia
• Solomon Islands
• Somalia
• South Africa
• South Georgia and the South Sandwich Islands
• South Sudan
• Sri Lanka
• Sudan
• Suriname
• Svalbard and Jan Mayen
• Syrian Arab Republic
• Tajikistan
• Tanzania, United Republic of
• Thailand
• Timor-Leste
• Togo
• Tokelau
• Tonga
• Tunisia
• Türkiye
• Turkmenistan
• Turks and Caicos Islands
• Uganda
• Ukraine
• United Arab Emirates
• United States Minor Outlying Islands
• United States of America
• Venezuela (Bolivarian Republic of)
• Viet Nam
• Virgin Islands (British)
• Virgin Islands (U.S.)
• Wallis and Futuna
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

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* Country names are in accordance with ISO 3166-1.

Precautions

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The list of eligible countries will be updated as necessary, so please check back when you plan to travel abroad.

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We may send you a confirmation email based on your usage status. If you do not respond by the deadline, we may restrict your use of the service.

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If your account has been restricted, please contact us using one of the following methods to have your account reactivated.

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- Please enter your response to the "confirmation e-mail" sent by us and send it back to us.

- Contact us inquiry using the "Inquiry Form" . Please be logged in to Coincheck when making your inquiry.

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Please note that the Coincheck app (iOS/Android) is only available in Japan and cannot be downloaded (including new and updated versions) outside of Japan.

Procedures when returning to Japan

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(1) Contact Coincheck after logging in

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Please log in to your Coincheck account within Japan and send the following five details through the inquiry form while logged in.

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Select “If you return to Japan” as the inquiry type.

Details to provide:

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1. Name of destination country:
2. Length of stay: YYYY/MM-YYYY/MM
3. Purpose of trip (e.g. travel, work, study abroad, etc.):
4. Have you returned to Japan: Yes/No
5. Change in registered address: Yes/No

(2) Confirm your registered address

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Please confirm your registered address from the URL below. If your current address differs from your registered address, update your information through the same URL as in (1).

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Note:

We may send postal mail for confirmation after your return to Japan.

Please make sure your information is accurate.

▼ Verify Identity ▼

https://coincheck.com/accounts/individual

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Click or tap Edit in [Registration Information (Edit)] to enable input.

If you need to change your address, please have your latest identity verification document ready.