If you have already traveled to one of the affected countries, please refer to the "Procedures upon your return to Japan" and "Precautions" at the bottom of this page.

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Please be advised that access to our services will be partially or completely restricted, if a user travels to these countries and attempts to access our services.

List of countries where we cannot provide our services

* As of September 4, 2025

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• Afghanistan
• Åland Islands
• Albania
• Algeria
• American Samoa
• Angola
• Antarctica
• Azerbaijan
• Bahamas, The
• Bangladesh
• Belarus
• Belize
• Benin
• Bhutan
• Bolivia (Plurinational State of)
• Bonaire, Sint Eustatius and Saba
• Bosnia and Herzegovina
• Bouvet Island
• Brazil
• British Indian Ocean Territory
• Bulgaria
• Burkina Faso
• Burundi
• Cabo Verde
• Cambodia
• Cameroon
• Canada
• Cayman Islands
• Central African Republic
• Chad
• China
• Christmas Island
• Cocos (Keeling) Islands
• Colombia
• Comoros
• Congo
• Congo, Democratic Republic of the
• Costa Rica
• Côte d'Ivoire
• Croatia
• Cuba
• Curaçao
• Djibouti
• Dominican Republic
• Ecuador
• El Salvador
• Equatorial Guinea
• Eritrea
• Eswatini (Swaziland)
• Ethiopia
• Falkland Islands (Malvinas)
• Faroe Islands
• French Polynesia
• French Southern Territories
• Gabon
• Gambia, The
• Gibraltar
• Guadeloupe
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Haiti
• Heard Island and McDonald Islands
• Holy See
• Honduras
• Hong Kong
• India
• Indonesia
• Iran, Islamic Republic of
• Iraq
• Isle of Man
• Israel
• Jamaica
• Kenya
• Korea, Democratic People's Republic of
• Korea, Republic of
• Kosovo
• Kuwait
• Kyrgyzstan
• Lao People's Democratic Republic
• Lebanon
• Lesotho
• Liberia
• Libya
• Macao
• Macedonia
• Madagascar
• Malawi
• Malaysia
• Mali
• Mauritania
• Mayotte
• Mexico
• Moldova, Republic of
• Monaco
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nepal
• New Caledonia
• Nicaragua
• Niger
• Nigeria
• Niue
• Norfolk Island
• Northern Mariana Islands
• Oman
• Pakistan
• Palestine, State of
• Panama
• Papua New Guinea
• Peru
• Philippines
• Pitcairn
• Qatar
• Russian Federation
• Rwanda
• Saint Barthélemy
• Saint Helena, Ascension and Tristan da Cunha
• Saint Kitts and Nevis
• Saint Martin (French part)
• Saint Pierre and Miquelon
• Saudi Arabia
• Senegal
• Serbia
• Sierra Leone
• Sint Maarten (Dutch part)
• Slovenia
• Solomon Islands
• Somalia
• South Africa
• South Georgia and the South Sandwich Islands
• South Sudan
• Sri Lanka
• Sudan
• Suriname
• Svalbard and Jan Mayen
• Syrian Arab Republic
• Tajikistan
• Tanzania, United Republic of
• Thailand
• Timor-Leste
• Togo
• Tokelau
• Tonga
• Tunisia
• Türkiye
• Turkmenistan
• Turks and Caicos Islands
• Uganda
• Ukraine
• United Arab Emirates
• United States Minor Outlying Islands
• United States of America
• Venezuela (Bolivarian Republic of)
• Viet Nam
• Virgin Islands (British)
• Virgin Islands (U.S.)
• Wallis and Futuna
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

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* Country names are in accordance with ISO 3166-1.

Precautions

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The list of eligible countries will be updated as necessary, so please check back when you plan to travel abroad.

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We may send you a confirmation email based on your usage status. If you do not respond by the deadline, we may restrict your use of the service.

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If your account has been restricted, please contact us using one of the following methods to have your account reactivated.

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- Please enter your response to the "confirmation e-mail" sent by us and send it back to us.

- Contact us using the mail form at the bottom of this page under "お問い合わせはこちら”. Please log in to Coincheck when contacting us.

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Please note that the Coincheck app (iOS/Android) is only available in Japan and cannot be downloaded (including new and updated versions) outside of Japan.

Procedures upon returning to Japan

Please log in to your account again in Japan.

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(1) Log in to Coincheck and provide the following information

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Please log in to your Coincheck account in Japan and while logged in, contact us using the inquiry form and provide the following information.

Please select "If you return to Japan" for the type of inquiry.

Please provide the following information

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1. Name of destination country:
2. Length of stay: YYYY/MM-YYYY/MM
3. Purpose of trip (e.g. travel, work, study abroad, etc.):
4. Have you returned to Japan: Yes/No
5. Change in registered address: Yes/No

(2) If there is a change from the registered address

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If there is a change in your address, please use the following URL to change your registered information along with (1).

▼ Verify Identity ▼

https://coincheck.com/accounts/individual

• Click [Registration information (Edit)] to enable input.
• Please have your latest identification documents ready at hand.

* We may confirm your identity by mail when you return to your home country Japan.